FAQ's

How can I contact customer support?

You can reach our customer support team by phone at 503-663-8340 or via email at geekcommand@gmail.com. We are here to assist you with any inquiries or concerns you may have.

What is your return policy?

We offer a 14-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in the original packaging. You will need to provide a receipt or proof of purchase to initiate a return.

How long does shipping take?

Shipping typically takes up to 14 days. Please note that delivery times may vary based on your location and the shipping method selected at checkout.

Can I exchange an item?

Yes, the fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you wish to obtain.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, personal care items, hazardous materials, and sale items. If you have questions about a specific item, please contact us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.